I had intermittent broadband outages for close on 3 weeks. Sometimes I’m told it’s a fault “that the engineers are working hard on” other times it’s to improve the network. Every time I book an engineer it gets cancelled later as it’s restored. Tried ringing / chatting / complaining and always end up getting passed to a Bot. Anyone know how to get it resolved with a real person? (Current writing this with no internet)
Sorry to hear you have been having intermittent issues with your broadband service. We can understand the inconvenience and frustration this may have caused.
I have been able to access your account using forums details to further look into this for you. I can however see that you recently spoke to a member of our team regarding this and you also have an upcoming appointment booked for this.
Please let me know how the appointment goes and if you need any further help after.
Very friendly engineer came round yesterday changed all my splitters and sorted out my TV. Said all was good other than there was a ticket for a problem in the area which would be resolved yesterday. Alas I’m here again without internet and apparently I’ll be back on by 12 according to the recorded message. I’m working from home and it’s disrupting my ability to organise anything. so I’m giving it until Friday if not I’ll be changing supplier.