Hi John.
I'll do my best. If you can give any advice I would be very grateful as it really messes up home working for my partner and me.
Thanks
Steve
Partial logs whilst service down. When it happens again I'll get a full set
Channel Frequency (Hz) Power(dBmV) SNR(dB) Modulation Channel ID
1 269000000 -6.7 38 256 qam 16
2 139000000 -9.7 256 qam 1
3 147000000 -7.7 37 256 qam 2
4 155000000 -7.5 38 256 qam 3
5 163000000 -7.9 38 256 qam 4
6 171000000 -7.2 38 256 qam &
7 173000000 -6.7 38 256 gam 6
8 187000000 -6.9 38 256 qam 7
9 195000000 -7 38 256 qam 8
10 203000000 -7 38 256 qam 9
11 211000000 -7 38 256 qam 10
12 219000000 -7 38 256 qam n
13 227000000 -6.5 38 256 qam 12
14 235000000 -6.7 38 266 qam 3
18 243000000 -6 38 256 qam 14
16 251000000 -6.7 38 256 qam 6
17 267000000 -6 38 256 qgam 7
18 276000000 -6.2 38 256 qam 18
19 283000000 -6.5 38 266 qam 19
Then full logs while service good:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 259000000 1.7 40 256 qam 16
2 251000000 1.7 40 256 qam 15
3 267000000 1.7 40 256 qam 17
4 275000000 1.7 40 256 qam 18
5 283000000 1.7 40 256 qam 19
6 291000000 1.7 40 256 qam 20
7 299000000 1.7 40 256 qam 21
8 307000000 1.2 40 256 qam 22
9 315000000 -1 37 256 qam 23
10 323000000 -1 38 256 qam 24
11 331000000 0.2 40 256 qam 25
12 371000000 1 40 256 qam 26
13 379000000 0.5 40 256 qam 27
14 387000000 0.7 40 256 qam 28
15 395000000 1.2 40 256 qam 29
16 403000000 1.4 40 256 qam 30
17 411000000 1.7 40 256 qam 31
18 419000000 1.5 40 256 qam 32
19 427000000 1.5 40 256 qam 33
20 435000000 1.2 40 256 qam 34
21 443000000 0.5 40 256 qam 35
22 451000000 0.2 40 256 qam 36
23 459000000 0 40 256 qam 37
24 467000000 0 40 256 qam 38
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 181608 14846
2 Locked 38.9 3226538 1903437
3 Locked 38.9 731710 80572
4 Locked 40.3 187321 24739
5 Locked 40.3 219942 31496
6 Locked 40.3 191763 24103
7 Locked 40.3 185474 21777
8 Locked 40.3 200715 21922
9 Locked 40.9 235211 23901
10 Locked 40.3 215833 23335
11 Locked 40.3 208359 21298
12 Locked 40.3 213038 21953
13 Locked 40.3 222712 24132
14 Locked 40.3 200796 19551
15 Locked 40.3 175704 15372
16 Locked 38.9 185578 18225
17 Locked 40.3 163581 12979
18 Locked 40.3 145956 9557
19 Locked 40.3 145995 10147
20 Locked 38.9 170178 12351
21 Locked 40.3 179282 11792
22 Locked 40.3 173383 11307
23 Locked 37.6 273930 23519
24 Locked 38.6 253684 23751
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 47.8 5120 64 qam 2
2 25800000 45.8 5120 64 qam 4
3 46200000 47.3 5120 64 qam 1
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 19 0
2 ATDMA 0 0 323 0
3 ATDMA 0 0 314 0
Network Log
Time Priority Description
07/02/2021 13:18:3 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 13:17:57 notice LAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 13:17:38 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 13:17:38 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 13:17:38 critical Ranging Request Retries exhausted;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 13:16:54 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:05:24 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:05:0 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:05:0 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:04:59 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:04:59 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:04:38 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:04:21 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:04:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:00:58 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 10:00:58 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 07:17:50 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 07:02:12 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 07:02:12 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 07:01:36 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
Broadband monitor Link
https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/df13f094eedd025e22351bc46a3...