@amallins wrote:
I can’t test it as I don’t have the cables or adapters (New Mac Pro).
I have a new M1 Air and I can. Ethernet cable £2-3, ethernet adapter £10 inc. next day delivery - a spit in the ocean compared the price of a new Pro.
You can call in at 08.00 and should get through ok. Although if your connection is showing as good (which can be only be proven/disproven when tested on ethernet) their solution to curing wifi issues will be to advise you to try splitting the SSID's which you have and makes no difference, and then offer to rent you their wifi Pods for £5/month (poor value) or try and sell you a speed upgrade (poor advice).
The Hub is a ~£25 device trying to do the job of a £40 Modem + £50 router + £70 wireless access point - there is no wonder it struggles for some people (not all by any means) of the customers in challenging wifi environments
All that said you may well have a network connection problem - we have no direct evidence one way or another apart from VM CS agent saying there isn't one.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.