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alders2204
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Intermittent broadband

Had intermittment broadbad since December, speeds are excessively slow. Had 3 engineer visits, new hub, cables, connectors, factory resets and all have left saying that will fix it and half hour later it starts cutting out again & now our upstairs tv bix can't connect to the main one either. Any ideas? 

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gary_dexter
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Alessandro Volta
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Re: Intermittent broadband

What’s dropping? Wired or wireless connections?


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alders2204
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Re: Intermittent broadband

Both I think (we don't use wired much) but all the lights on the hub go off then flash green until it all comes back on. The phone which is plugged into the hub also goes off. 

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jbrennand
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Re: Intermittent broadband

Try this first
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First switch the Hub off for 5 minutes AND unplug it from the mains. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box. Then switch it on again and leave 5 minutes

Then do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub, and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 10’ to stabilise - dont manually switch it off at any time.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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