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patriciarocu
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Intermittent broadband

Despite the speed of my connection being good, I get fluctuations constantly and this prevents me to share my screen and  videos consistently for tests.and examinations.  I've reset my router, restarted, ran all possible tests, but I keep having the same issue.

I have also disconnected or turned off every other device, apart from the ones needed for the invigilators. 

I moved from using wi-fi to using an ethernet cable, as I was told that would make it more stable, but it just doesn't work. 

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paultechy
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Re: Intermittent broadband

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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MikeRobbo
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Alessandro Volta
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Re: Intermittent broadband

Please do this before posting the Hub Data

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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