I have had intermittent broadband for over a week. I was told by automated message that there was a complex problem in my area (the app says service spot on & no known issues) I finally spoke to an advisor who says I have a connection fault. Just checking this can be fixed remotely as said thanks goodbye so only know my fault has been logged. Seems a common issue
As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info. If nothing shows on there call it in again and see what they say when they test your connection and if possible, get a fault reference number for your issue so you can follow it with the VM mods on here
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.