Been having problems with broadband intermittently not being able to connect to the internet on both wi-fi and ethernet since Thursday 29th October. Connection returned until Sunday 1st November but went again on Tuesday 3rd November. Have managed to get it back now after performing a reset and running Virgin Media's Service Status test. It's an absolute nightmare trying to get anywhere on the phone with Virgin, tried all afternoon and evening but can't speak to anyone and keep getting cut off. Tried booking an engineer appointment using my mobile internet but on the last click to confirm the booking the error message 'Sorry there's a problem' was displayed so the booking hasn't gone through!
The wi-fi light, power light and internet light have been flashing green. Have got a Hub 3.0. I've checked all the cable connections and they're not loose.
Service status says no known issues in my area so am wondering if there is a fault with the hub? Only had it since April.
I've checked the router status and will post the readings separately underneath the post. If someone would be so kind as to let me know what this means please I'd really appreciate it.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.