This evening I’ve done wifi (iPhone 11) vs Ethernet (laptop) speed tests several times, one after the other alternately. Results below
I was standing directly in front of my router when doing this test, 2m distance max. My router is positioned on a side table in my hallway. There are no DECT phones or other electronic devices nearby using any radio/wireless devices.
varying DL speeds as usual, relatively stable UL speeds. 3 times during this process I couldn’t test as internet signal completely dropped out.
Ethernet DL speed was consistently high. No failures. UL speed was same as via wifi.
My initial conclusion is that there is an issue with wifi on my Virgin router.
The fact that UL speed remained constant across both methods + the fact I was standing v close to my router when testing on wifi leads me to believe that the WIFI issue isn’t with the way I’ve positioned my router etc, but more likely a failure with the wifi on the router itself.
I look forward to hearing your thoughts and hopefully finding a swift resolution
I did speak to your tech support team on the same evening as I posted my original message on this thread, and was promised that someone would be monitoring my router remotely and would call me to discuss, but I have heard nothing back yet.
Therefore right now I’m pinning my hopes on you and anyone else from Virgin who may be monitoring this thread!
Please help ASAP as my wife is having to work from her mothers house right now as we’re reliant on wifi in our home office as it is 10m from our router and we do not wish to run cables through the kitchen in order for her to be able to work.