Virgin Media Community

[dcathorn]

Hi, I have been experiencing very intermittent broadband recently (embarrassing breaking up on work calls, almost every work day). I don't know whether the poor service is linked to overloads due to homeschooling etc, specific issues or an attempt to make me upgrade? 

I set up a BQM a few weeks ago and have seen some spikes in the latency values - including 10:00-11:30 this morning (08/02/2021). I haven't yet got hold of the logs from the router, but would be grateful for any advice about how to resolve this issue...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/120f649e70f7f05ce7a262fbeebb5052e9...

Many thanks,

Dcathorn

[jbrennand]

Are you experiencing the issues when you connect via an ethernet cable as well as on wifi connections?

[dcathorn]

Hi jbrennand

Only experienced when using wifi - the router is not in a particularly convenient place for using an ethernet cable. Would it be valuable to test? My assumption was that the BQM results indicated an external problem?

Thanks, dcathorn 

[jbrennand]

The BQM doesnt look great right now or around 10-12am. But was fine last night. It may indicate peak time latency caused by VM running close too capacity - but I am no expert and it will require VM to investigate.

Running the test on an ethernet connection will give more info. You could connect a laptop close to the Hub or get a long run of ethernet cable and just trail it over the floor etc for a few hours whilst you check. 20/30/50 metre runs of Cat5e/6 cable can be had for less than a tenner

[dcathorn]

I bought a long Cat5e ethernet cable and tried it at the end of last week. Whilst I have not carried out rigorous testing, it seems like the connection is better with the cable attached. I think the router is about 4.5 years old - so wonder whether the issues experienced might indicate nearing end of life for the router?

Best regards,

Dcathorn