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Intermittent Wifi

My internet connection keeps dropping out.  I've been complaining about this for over a year.  I cannot get through to your customer service on the phone and it seems virtually impossible to book an engineer using your website (when I actually have internet !)  I am an essential working trying to work from home and need to discuss this with an engineer urgently.  Can you book an engineer?


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Re: Intermittent Wifi

When you say WIFI.

Have your tried using a Wired Cable to see if the issue is from VM to your SH.

If VM to the SH is good. Then a number of things can cause WIFI issues.

1) The SH

2) The WiFI Band (ie 2.4GHz or 5GHz)

3) The placement of the SH, (say behind a TV is a no no)

4) The Device conncted to WIFI (ie Laptop / Mobile Phone)

5) Intererence from a Neighbours WIFI (use a WIFI scanner app on your mobile phone to check).



Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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