To clarify I own the account, but not at the premises, however I spend some time diagnosing yesterday. Therefore I will not be able to get any logs from the device.
intermittently all devices lose wi-fi connectivity. At the same time the SSID of the Hub 3 goes missing. Service checks show the hub is online and light on Huib3 is white. During the outages the Tivo Box (connected by ethernet) does not show any connection errors.
Usually after about 10 minutes this settles the wifi comes wifi back.
I checked the logs and around the same time of the issues there are T3 Timeout issues being entered.
Restarted Hub - Issue reoccurred
Reset Hub - stable for 15 hours then back to intermittent until earlier
Wifi fails, Hub 3 light orange and the misses restarted. Wifi came back but failed about an hour later.
Service status - No issues in our area and the online hub checker comes back green.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Thank you for your response. I have ran BQM for the last 2 hours and this is the result so far.
As I said in my post I am not at the location, however I will be using Zoom later to screen share that location, from which I will gather the logs requested from the router itself. Once completed I will share them with an updated BQM graph.
I am also include a comparison with my internet: (both locations are on 100MB, Linds has the white Hub3, me the Black one)
They checked, diagnosed a weak signal, found some issues with the hub and are sending a new hub out.
On the positive side the colour will match the tivo box so the misses will be happy, sadly though I am not sure a new hub will sort this, but only time will tell (and would love to be proved wrong 🙂 ).
Nevertheless thank you @mikeRobbo for your time and diagnosis, it really was appreciated.