For several weeks the WiFi keeps completely dropping out for anything from minutes to hours everyday.
We have rebooted and reset the hub so many times, checked service status and there are no problems. The only light on is the yellow one at the bottom. Previously there were always other ones - a green WiFi symbol I think.
I have phoned up and had no help except to follow online advice (again). I’ve complained on Twitter and been told to text the tech team, which I did but that is only a bot who doesn’t reply.
What can I do to get an engineer out..or even speak to an actual person?! Needless to do I am very fed up!!
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Hi Beckyflipflop, thanks for posting and welcome to our community.
I am sorry to hear you're having issues with your connection. I would like to take a closer look. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.