Menu
Reply
  • 5
  • 0
  • 0
Tuning in
148 Views
Message 1 of 5
Flag for a moderator

Intermittent WiFi

For several weeks the WiFi keeps completely dropping out for anything from minutes to hours everyday.

We have rebooted and reset the hub so many times, checked service status and there are no problems. The only light on is the yellow one at the bottom. Previously there were always other ones - a green WiFi symbol I think.

I have phoned up and had no help except to follow online advice (again). I’ve complained on Twitter and been told to text the tech team, which I did but that is only a bot who doesn’t reply.

What can I do to get an engineer out..or even speak to an actual person?! Needless to do I am very fed up!!

0 Kudos
Reply
  • 25.12K
  • 1.44K
  • 3.2K
Alessandro Volta
129 Views
Message 2 of 5
Flag for a moderator

Re: Intermittent WiFi

Do wired connections also drop?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
  • 14.81K
  • 622
  • 1.43K
Alessandro Volta
124 Views
Message 3 of 5
Flag for a moderator

Re: Intermittent WiFi

VM router mode with wifi was a bad idea but they seen to like trying and failing so if you want something done about it get your own wireless router with 1Gb ports and use the hub in modem mode.

---------------------------------------------------------------
0 Kudos
Reply
  • 5
  • 0
  • 0
Tuning in
116 Views
Message 4 of 5
Flag for a moderator

Re: Intermittent WiFi

There is only one wired connection, that is my teenage son uses for PS4, he is vague but says it does still stop working. Think he gets confused between slowness/lagging and just not working!

0 Kudos
Reply
  • 1.9K
  • 97
  • 177
Forum Team
Forum Team
22 Views
Message 5 of 5
Flag for a moderator

Re: Intermittent WiFi

Hi Beckyflipflop, thanks for posting and welcome to our community.

I am sorry to hear you're having issues with your connection.  I would like to take a closer look. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

0 Kudos
Reply