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Helencoe
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Message 31 of 34
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Re: Intermittent WiFi signal

Thanks for arranging the engineer visit. I still don’t see it on “my virgin media”. When will I know when this visit is likely to be? I will have to arrange my work around it.

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Beth_G
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Message 32 of 34
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Re: Intermittent WiFi signal

Hi Helencoe,

 

On the web version of My Virgin Media, you'll need to hover over 'my account' and go to 'track my order', you'll be able to see your appointment time slot there (it can also be rearranged if needed).

 

To view your appointment time slot via the My Virgin Media app, you'll need to click on 'More' on the bottom right hand side of the screen, then click on Orders & Appointments.

 

Let us know if you have any problems still 🙂

 

Beth

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Helencoe
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Message 33 of 34
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Re: Intermittent WiFi signal

Hi

i have done this - it says I have no open orders 

785E5C29-63C4-4D91-81FC-C653B8634C49.png

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Beth_G
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Message 34 of 34
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Re: Intermittent WiFi signal

Hi Helencoe,

 

Oh, how strange.

 

I'll pop you over a PM now with your appointment time slot 🙂

 

Beth

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