Hi, I've been having the same issue for as long as I've had internet! I honestly thought virgin media would have been better, but I still lose connection for moments at t a time. It says connected no internet. This affect all devices at the same time. It has made homeschooling very difficult. If I could find a solution I'd be very happy. I screenshot the logs, and there are a lot of errors. My hub is in an entrance hall and no devices are there, tho I have tried going beside it but it still didn't work. I have nothing connected via ethernet. Can you help?
I've looked into this and I can see the hub is displaying prolonged signal level issues and hasn't been rebooted in over 11 days, could you give the hub a reboot so I can run the signal levels again after this?
Thank you for your patience with this. After the reboot I can still see some issues with the hub so I have booked a technician visit in for you. You can view the time slot I have booked in and also have the option to reschedule this via your online account.
Our engineer team will look to get this issue sorted for you, if you run into any further issues - please do let us know.
Thank you for your time in posting on our forums @Busybee7
Please do let us know how the technician visit goes.
I have performed a pin reset and I am still experiencing issues. I have just attended a 30 minute meeting which dropped twice. It only drops for seconds, but it is long enough to kick me out of the meeting. This is most apparent when I am in video meetings, but we have found that the TV also becomes pixilated every now and then, as if the signal has dropped momentarily.