on 10-07-2021 11:17
Morning,
I’ve been experiencing issues with my WiFi over the last 24 hours. There are no known service outages in my area. I’ve performed soft and hard resets on my router and checked all the physical connections.
I’ve checked the virgin diagnostic tool and it says there is an issue with my router. I’ve run a speed test and the upload speed is non-existent at. 0.02mbps. The tool suggests an engineer come look at my connection
@mods: is there a way I can do this on here?
on 10-07-2021 14:40
on 12-07-2021 13:26
Hi @Oharecr,
Welcome back to our Community Forums. Thank you for your post, and I'm sorry to hear that you're experiencing some connection issues with your home network.
Can you tell us if you're experiencing the same issues on a wired connection? What speeds are you receiving when using an Ethernet cable?
I was able to locate your account on our system and I cannot see any issues that could be causing this problem. There are no power level issues - all are within spec.
Would you be able to set up a BQM chart and let it run for 24 hours, so we can monitor your connection and see where the drop outs are?
Please keep us updated, we'd love to help with this issue.
Thanks!