Hi,
We are having intermittent WiFi issues where by devices drop off the network, and then refuse to re connect.
I have tried the following (usually in this order)
Rebooted device
Rebooted Router
Changed the SSID to a different one, and then back again
Changed the PSK and then back again.
Powered off the router, leave it for about 10 mins and power back up and its all ok again for about 24 hours.
Some days its better than others.
This is affecting all WiFi devices, 3X HP laptops, Samsung phones & Tablet, various IoT equipment. If I hard wire in on the laptops affected they work fine, so ok for working from home etc, but cannot relax on the tablet etc.
Tried to go though the Live chat, but this just keeps going back to the home page. When trying to send a message in, it just errored.
I didn't think that the online checker would detect any issues but ran it anyway in an attempt to self help and this give me an error saying this service unavailable at the moment.
Not sure what else to try. I've fully unplugged everything in attempts to resolve it in the past which have made no difference.
In a working environment I had this issue with a Cisco Meraki AP and it turned out to be a failing WiFi chip, and a replacement was all that was required, same with the unifi stuff I currently manage in this employment.
How would one go about getting a replacement hub so that I can work from home and keep the mrs entertained on her wireless only equipment?
Best regards
Jimmy