Assuming that the cause of the issue is the same as it was back in October, whatever fixed that previous issue was only temporary and a more permanent solution is needed.
Similarly to the previous issue, I checked the router status again only 2 upstream channels (power level too high), many errors in the network log including critical errors, partial service errors etc. I will post these separately.
Please can someone at VM help me with this issue? This needs to be resolved as my connection is proving to be consistently unreliable.
You only have two upstream channels - and they are at 32QAM - you should have four all at 64.. guessing that this will need another engineer visit - wait for someone from VM to respond to the thread and take a look at your stats from their end - they will be able to take care of getting one booked for you.
In the meantime, it's probably worth making sure that all of the coax connections (inside and out) aren't loose..
Hi, I've still had no response from a VM representative.
Network issues seem to have been less frequent over the last week but the underlying issues are still there. Still only 2 upstream channels. Still many crtical errors highlighted in the network log. Definitely need an engineer to assess because any disruption to service is critical when trying to work from home. I want to speak directly with an engineer to understand what the potential cause is and what will need to be fixed.
Since we moved into this home it's clear the cabinet across the street (presumably the one servicing us) is not fully secure and so it is possible there is some damage to the equipment inside. It's also not clear to me how old the connection is from the cabinet to my house, if this could be potential cause it's probably better replaced (Our local gas company is digging up and replacing all the lines in the near future - possible opportunity to access any cable ducting between the cabinet and our home, if it's in the same places).