Hello!
Over the last week I've been experiencing an intermittent issue with my usually reliable connection. It started last Thursday and is characterised by periods of extreme packet loss and increased latency. It tends to occur in periods anywhere between 20 minutes and 2 hours and it's interesting to note that the hub remains connected during these periods. The issues start suddenly and are resolved just as suddenly.
I run a BQM meter so I've captured these periods and they mostly look like the following graph. I live in a high-utilisation area in London, so the yellow spikes between these period of packet loss are normal.
To my eyes, these look like network issues, but there are no know outages according to the website or phone line. I have spoken to Virgin Customer Support twice and run through the usual steps and booked an engineer, but each time I then received a text message there was a known fault and the visit was placed on hold. I then received another text to say the issue was resolved (which it was for a couple of days) but clearly the problem has returned!
At this point, I'm not really sure what to do! I'm reasonably tech savvy and run through every test I can think of (including running the hub in both modem and router mode) but the problem persists.
Any help identifying the issue would be very helpful as the outage periods are really impacting my ability to work during lockdown!
Thanks!
Sam
