Virgin Media Community

[SonjaFox97]

Hi,

My WiFi connection / Wired connection is poor on multiple devices.

The WiFi is extremely intermittent, if the PlayStation is on it with a Ethernet cable connected directly to the box, any game played on the game freezes for a few moments every couple of minutes, the download speed we get on WiFi is around 350mbs but the connection is just so unstable. 

On phones it is also intermittent just kicking us off every hour at the least. 

It has been manageable to an extent but I’d really just like it sorting. My boyfriend is with talktalk and only gets 150mbs download has 4 people in the house simultaneously using different devices / consoles and never has an issue.

why is my 350mbs virgin so poor? 

Any help would be appreciated. 

Regards

Sonja 

[legacy1]

setup a BQM
https://www.thinkbroadband.com/broadband/monitoring/quality

[jbrennand]

Also, check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Martin_N]

Hi SonjaFox97,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your broadband service. 

I am more than happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin

[Chris_W1]

HI SonjaFox97, thanks for the PM. 

I am glad to see that this is on the way to becoming resolved. 

Please let us know how it goes on Monday. 

Kind regards, Chris.