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DanJones93
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Intermittent Drops

Hello,

Seen a lot of posts regarding this but thought I can’t see anything that may help so starting my own.

BQM link - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/415533f8a3400d1ce87036452086eb62caa45a27

 I’m having trouble with intermittent drop outs. My partner is working from home and using a Mac via WiFi, and it drops out every now and again and she just has to wait for it to reconnect, seems to happen to all devices, which are on WiFi such as the TiVo box, phones etc. The only device that doesn’t suffer is my Xbox Series X, which last night while I was online and using it fine with no ping drop or anything, she was struggling to load a YouTube video on the TiVo box downstairs. Bear in mind, the hub is about 2 metres from the TiVo box, and the Xbox is upstairs, so nothing to do with the distance between them. I will post the logs from the router when I return home for lunch, however just thought I would start this up and see if there is anything glaring obvious from the BQM.

TIA

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DanJones93
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Re: Intermittent Drops

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1690250000-0.437256 qam32
24742500000.738256 qam9
3482250000138256 qam10
4490250000138256 qam11
54982500000.938256 qam12
65062500000.938256 qam13
75142500000.538256 qam14
85222500000.738256 qam15
95302500000.738256 qam16
105382500000.438256 qam17
115462500000.238256 qam18
125542500000.538256 qam19
135622500000.738256 qam20
145702500000.738256 qam21
155782500000.738256 qam22
165862500000.538256 qam23
175942500000.438256 qam24
186022500000.538256 qam25
196102500000.438256 qam26
20618250000038256 qam27
21658250000-0.537256 qam28
22666250000-0.537256 qam29
23674250000-0.937256 qam30
24682250000-0.537256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.381220
2Locked38.617112
3Locked38.91530
4Locked38.614112
5Locked38.912213
6Locked38.91113
7Locked38.96012
8Locked38.6690
9Locked38.94810
10Locked38.6610
11Locked38.61071
12Locked38.9940
13Locked38.9813
14Locked38.6755
15Locked38.6700
16Locked38.61090
17Locked38.91100
18Locked38.6930
19Locked38.6736
20Locked38.61115
21Locked37.6112128
22Locked37.61377175
23Locked37.6144198
24Locked37.691202
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DanJones93
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Re: Intermittent Drops

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000045512064 qam6
22579999244.5512064 qam8
34620000045.8512064 qam5
43260000044.8512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0020
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DanJones93
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Re: Intermittent Drops

Network Log

Time Priority Description

18/02/2021 13:06:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 13:05:42Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 05:21:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 05:21:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 22:29:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 12:08:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 20:56:35Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 22:19:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 10:02:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 05:21:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 04:30:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 10:19:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 09:57:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:19:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 13:43:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 05:22:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 05:18:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 08:27:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 03:01:35criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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