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samraj
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Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

TEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITS
07/13/2021 11:34GMT169.8920.85
07/13/2021 11:22GMT1.6817.77
07/13/2021 11:11GMT2.0720.16
07/13/2021 10:22GMT48.420.71
07/13/2021 10:20GMT16.1719.91
07/13/2021 10:18GMT3.320.17
07/13/2021 10:15GMT10.622.25

See todays Internet connection above - I had a total Internet Dropout from 11:28-11:34 - is this normal? I've had this problem for last 6-8  weeks. As I work home, in the middle of a meeting I go dead and it's a matter of 'earning your living'!! They've now replaced my external cable and given me a new Hub, however the problem is ever present. Internet goes DEAD at the Hub itself as there's no difference with the Ethernet cable too. Even today after getting a new Hub I can still see my old Hub in my Wifi connections - this surprised the Virgin guy who came to replace the cable as it appeared in his Wifi list!! Appears like there's no solution for me?? I

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jbrennand
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

You say ethernet connections are affected too? Have you changed the ethernet cable in case its going faulty (they can!).

What Hub model is it and what do the lights on it do when this happens?

Can you do this so we can look at the connection
__________________________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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samraj
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

RIght now I've got 101mbps - I'll need to wait for it to drop off to see the lights. You can see the loss clearly in the link & below...Hub 3.0

I've even invested in a ASUS router but now disconnected as the router doesn't appear to be the issue... 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/5a3a1487964f7fe55393adfeb1d9361bc6beefe7-13-07-2021]My Broadband Ping[/url]

  

samraj_0-1626179902098.png

 

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jbrennand
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Message 4 of 42
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

It dropped at ~11.30 - lets see the stats and the logs as requested and we may be able to spot why

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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samraj
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

Do I copy paste all tabs here? (just read instructions - will follow)

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jbrennand
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Message 6 of 42
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

I thought the instructions I posted were pretty clear. what dont you follow?

Just have a look in the settings

See this recent post for an example as to how they should appear

https://community.virginmedia.com/t5/Networking-and-WiFi/RCS-Partial-Service-amp-Loss-of-Sync/td-p/4...


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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samraj
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000001.538256 qam25
22030000003.737256 qam9
32110000003.737256 qam10
42190000003.237256 qam11
52270000003.237256 qam12
62350000002.937256 qam13
72430000002.737256 qam14
82510000002.237256 qam15
92590000001.937256 qam16
10267000000237256 qam17
11275000000237256 qam18
12283000000237256 qam19
132910000002.237256 qam20
142990000001.737256 qam21
153070000001.437256 qam22
163150000001.237256 qam23
173230000000.937256 qam24
183390000001.537256 qam26
193470000001.538256 qam27
20355000000138256 qam28
213630000000.537256 qam29
223710000000.537256 qam30
233790000000.437256 qam31
243870000000.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.600
2Locked37.640
3Locked37.650
4Locked37.350
5Locked37.650
6Locked37.350
7Locked37.650
8Locked37.650
9Locked37.310
10Locked37.650
11Locked37.340
12Locked37.650
13Locked37.650
14Locked37.350
15Locked37.340
16Locked37.680
17Locked37.300
18Locked37.630
19Locked38.650
20Locked38.690
21Locked37.600
22Locked37.650
23Locked37.640
24Locked38.600
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samraj
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12579999833512064 qam6
23260000234.5512064 qam5
33940000035.5512064 qam4
44620000736.5512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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samraj
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

Network Log

Time Priority Description

13/07/2021 01:24:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 13:33:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 21:18:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 19:22:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 19:21:4Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 16:52:36noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 16:52:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 03:49:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 03:46:57criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 03:46:14Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 03:46:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:38:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:37:32criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:37:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:37:12criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:37:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:36:52criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:36:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:36:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 02:36:2Warning!Lost MDD Timeout;CM-MAC=c0:0
5:c2:6b:b1:33;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Message 10 of 42
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Re: Intermittent Drops & 2 Hub visibility - Is this Normal now for Virgin Broadband?!

Downstream stats look fine!

 

Upstream power looks a tad low!




------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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