Menu
Reply
expatista
  • 37
  • 0
  • 2
On our wavelength
145 Views
Message 1 of 7
Flag for a moderator

Intermittent Connectivity wire connection network log

Hi,  Apart from my wifi issues, I am having intermittent connectivity and slow internet speeds over a wired connection as well.   I switched to wired while I wait for 3rd party wifi equipment.  I am posting the network log from the hub below.  Wondering if there is any insight in the log such as the critical errors?

 

Time Priority Description

25/01/2021 12:02:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 07:10:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 15:55:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 15:55:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 14:00:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 14:00:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 11:22:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 11:22:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 11:03:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 11:03:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 07:33:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 07:33:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 07:23:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 07:23:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 07:19:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 07:19:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 06:47:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 06:47:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 06:47:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 06:47:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
expatista
  • 37
  • 0
  • 2
On our wavelength
144 Views
Message 2 of 7
Flag for a moderator

Re: Intermittent Connectivity wire connection network log

Forgot to mention that download speed test range from 40-70Mbps upload speeds vary from 1-9Mbps.  I have the 100Mbps package.

0 Kudos
Reply
Adduxi
  • 2.54K
  • 181
  • 521
Trouble shooter
140 Views
Message 3 of 7
Flag for a moderator
Helpful Answer

Re: Intermittent Connectivity wire connection network log

You should not have those SYNC errors.  Post your power levels for comment as there is something amiss with your circuit.

In the meantime, check all connections are tight as loose connections can cause noise ingress on the circuit.

expatista
  • 37
  • 0
  • 2
On our wavelength
108 Views
Message 4 of 7
Flag for a moderator

Re: Intermittent Connectivity wire connection network log

Is that the downstream and upstream logs? Do I need to blank out any personal information before posting those logs? TIA Andrew
0 Kudos
Reply
Adduxi
  • 2.54K
  • 181
  • 521
Trouble shooter
98 Views
Message 5 of 7
Flag for a moderator

Re: Intermittent Connectivity wire connection network log


@expatista wrote:
Is that the downstream and upstream logs? Do I need to blank out any personal information before posting those logs? TIA Andrew

Just copy and paste the numbers into the post. Then ignore the warnings messages and the Board software will fix it before it posts.  There is nothing personal in the power level logs. 

expatista
  • 37
  • 0
  • 2
On our wavelength
64 Views
Message 6 of 7
Flag for a moderator

Re: Intermittent Connectivity wire connection network log

BQM link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bb411a99c40a35207b6be81855f6e6b94e...



Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14742500006.538256 qam9
24822500006.538256 qam10
34902500006.638256 qam11
44982500006.438256 qam12
5506250000638256 qam13
6514250000638256 qam14
75222500006.138256 qam15
85302500006.138256 qam16
95382500006.138256 qam17
10546250000638256 qam18
115542500006.338256 qam19
125622500006.538256 qam20
135702500006.538256 qam21
145782500006.538256 qam22
155862500006.840256 qam23
165942500006.138256 qam24
17658250000640256 qam25
186662500006.538256 qam26
196742500006.538256 qam27
206822500006.638256 qam28
21690250000738256 qam29
226982500006.838256 qam30
23706250000740256 qam31
24714250000738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9100
2Locked38.9140
3Locked38.9100
4Locked38.920
5Locked38.6120
6Locked38.990
7Locked38.9110
8Locked38.9140
9Locked38.9160
10Locked38.9190
11Locked38.9310
12Locked38.9140
13Locked38.6130
14Locked38.9260
15Locked40.3140
16Locked38.6120
17Locked38.9210
18Locked38.9380
19Locked38.6130
20Locked38.9160
21Locked38.9150
22Locked38.9130
23Locked40.3290
24Locked38.670

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000045.8512064 qam1
22579993146.3512064 qam4
33260000046.3512064 qam3
43940000046512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

0 Kudos
Reply
Adduxi
  • 2.54K
  • 181
  • 521
Trouble shooter
27 Views
Message 7 of 7
Flag for a moderator

Re: Intermittent Connectivity wire connection network log

Nothing wrong with those power levels at the moment, and the PostRS errors are all zero. I'm assuming the Hub was reset just before the power levels were copied?   

The BQM is not populated enough as yet, so we will need to wait a while to comment.

0 Kudos
Reply