Virgin Media Community

[aidanfenton]

Hey Everyone,

Not sure where else to turn, I've constantly been batted away by tech support due to area faults. 

I'm experiencing constant disconnections over the past 3 weeks to my virgin broadband. there always an area fault to be resolved in the next day, and when resolved another just pops up which not only stops me from getting anything out of support, conveniently stops me from getting anything from automated compensation.

Here are some details below about my connection I'm on the Super Hub 3 if that helps.

Network Log

Time Priority Description

27/05/2022 21:17:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:10:11	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:09:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:05:27	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:04:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:04:3	Error	TCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:04:3	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:02:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:02:33	Error	TCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:02:32	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:01:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:01:15	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:00:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:00:26	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 21:00:9	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 20:59:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 20:59:38	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 20:58:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 20:58:44	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 20:57:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.9	40	256 qam	25
2	235000000	6.6	40	256 qam	13
3	243000000	6.6	40	256 qam	14
4	251000000	6.8	40	256 qam	15
5	259000000	6.6	40	256 qam	16
6	267000000	6.5	40	256 qam	17
7	275000000	6.8	40	256 qam	18
8	283000000	6.9	40	256 qam	19
9	291000000	6.6	40	256 qam	20
10	299000000	6.6	40	256 qam	21
11	307000000	6.5	40	256 qam	22
12	315000000	6.4	40	256 qam	23
13	323000000	6.5	40	256 qam	24
14	339000000	6.6	40	256 qam	26
15	347000000	6.6	40	256 qam	27
16	355000000	6.8	40	256 qam	28
17	363000000	6.3	40	256 qam	29
18	371000000	6.3	40	256 qam	30
19	379000000	6.1	40	256 qam	31
20	387000000	6	40	256 qam	32
21	395000000	6.1	40	256 qam	33
22	403000000	6.4	40	256 qam	34
23	411000000	6.3	40	256 qam	35
24	419000000	5.9	40	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	10	113
2	Locked	40.9	3	168
3	Locked	40.9	6	113
4	Locked	40.9	10	85
5	Locked	40.9	14	99
6	Locked	40.3	7	179
7	Locked	40.9	14	118
8	Locked	40.9	12	104
9	Locked	40.3	12	234
10	Locked	40.3	11	82
11	Locked	40.3	14	114
12	Locked	40.9	5	89
13	Locked	40.9	12	85
14	Locked	40.3	7	103
15	Locked	40.9	13	95
16	Locked	40.9	14	191
17	Locked	40.9	11	86
18	Locked	40.3	16	90
19	Locked	40.9	13	86
20	Locked	40.3	12	176
21	Locked	40.3	12	135
22	Locked	40.3	12	101
23	Locked	40.3	19	99
24	Locked	40.3	11	112

Regards,

Aidan

[Chris_W1]

Hi I have checked the system and can see that there is a fault in the area F009859149 which is due to be resolved today at 16:00 hours, can you let us know if you are still having issues with the service following the fix time? ^CW