If there's an issue you need to wait for it to be resolved.
Residential services have no SLA's for faults and repairs.
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Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear that you have been having issues with an intermittent connection. Checking the stats I can see that the area fault has now been resolved and is no longer open. There are some issues with your power levels though so I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks for coming back to me via private message with your information.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.