2 weeks ago
For the past week, I have been having an intermittent connection. I have contacted VM many times and they have found no solutions to my problem.Here are the errors I have found in the network logs:
Is there anything that can be done to resolve this? I have suggested to the support team that I need an engineer to fix the issue, but they seem very hesitant in sending one.
Go to Answer
here are the rest of the stats:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
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Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you're having with your broadband.
I have been able to locate your account and have ran an initial check and nothing is showing as causing a fault.
What I need to do is private message so we can confirm some data protection and proceed through some checks.