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Intermittent Connection

Recently joined Virgin Media for broadband (200Mb Package).

Very disappointed with the intermittent connection. The internet drops very frequently. Especially annoying as I work from home and also control my heating and hot water through Hive Active Heating which is connected by ethernet cable to the router.

Can someone from Virgin Media please investigate this as the internet drops very frequently.

Cheers

Ramzi

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Alessandro Volta
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Re: Intermittent Connection

Post the network, upstream and downstream logs from the hubs admin pages (As text)

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Re: Intermittent Connection

Hi Gary,

The text was just continuous string, so I inserted the screenshots of the log.. hope this helps?

 

Log1.JPG

Log2.JPG

Log 3.JPG

Log4.JPG

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Re: Intermittent Connection

Log 3.JPG

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