I keep getting random disconnects and packet loss the last 2 weeks, I've had virgin for a few years in this property and only had one issue in the past (engineer came out and swapped something in the green box to resolve it)
It's particularly noticeable for me as I use a VPN connection all day in the week for working from home, zoom calls, and play online games in the evenings and weekends - all drop out frequently.
I setup a monitor on thinkbroadband today and it's showing the issues at the same time I get disconnected.
Sometimes, but not always, the connectivity light changes from blue to green whilst it's dead.
I wonder if anyone had any advice? It's kind of difficult to get hold of VM at the moment with the phone lines dead, the online help just tells me to "restart my modem" or "everything looks fine" depending on when I run it.
The network log in the modem always has "T3 Time-out" errors at the times I see issues
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Shouldn't be anything like that number of timeouts, and you've also got a couple of upstream channels dropping back to 32QAM modulation. That's usually one for a technician to fix, so I've flagged this for the forum staff to advise on next steps.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Following a power off for 30mins or so only one of four upstream is showing 32QAM now, but still same issues. A new error in the logs too 🙂 Thanks for help so far but looks like we'll need to see what Virgin say - hopefully they can send out an engineer soon!