I have had the m500 bundle for just over a month, downstairs connections are fine, but I am getting multiple blackspots upstairs. I am no more than 10/15 m from the hub at any stage, I have run the scans on the app and it says connected but have no connection, sometimes it says no service... I need help. Also the connection to the 2nd tv box via WiFi is awful and can barely stream consistently!! Please help....
when you're near the hub does everything work ok? Have you done any testing with a device that is directly cabled into the hub?
Just want to make sure that it's just wifi range/signal that's a problem, and not anything with the underlying connection.. if it is just wifi then you have a couple of options..
1. refine the wifi broadcasts from the hub and hope that it improves things
2. buy a new, better, router or mesh system and use the hub in modem mode..
for option 1: log intohttp://192.168.0.1 and navigate to advanced -> wireless -> smart wifi - tick the box to disable channel optimisation and save. then navigate to advanced -> wireless and rename the two networks in there - you could just append _2 and _5 - click apply and restart the hub.. you will now see two wifi networks - connect devices to these networks.
5ghz is usually a lot faster but has a shorter range, so if your device shows that as an option, use it, but be mindful of range..