I've suffering intermittent connection losses on my VM broadband.
When the connection goes down, one of the lights on the front of the router (the vertical double-headed arrow) changes from blue to green. Running the VM service status check reveals no problems in my area, and tells me to check the connections to the router and/or try rebooting it.
The connections are all fine. Rebooting has no effect.
It normally fixes itself in between 1-3 hours. The green light will spontaneously turn blue again, and all will be well. Until the next time...
As the online page seems to want a 24 hour period of no service, I can't work out how to book an engineer.
What Hub model is it exactly - printed on the base sticker?
CFan yoiu do a pinhole reset at per below and also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on known faults and tells you of more local issues down to postcode level. See if anything is reported. _______________________________________________________________
Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. See if that sorts it
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.