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petenice
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Intermittent Connection Issues

Hello,

I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. Broadband monitor is looking like below on most days:

My Broadband Ping - Virgin

Here's my router info:

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11710000000.237256 qam5
21390000001.536256 qam1
3147000000137256 qam2
41550000000.737256 qam3
51630000000.437256 qam4
61790000000.237256 qam6
7187000000037256 qam7
8195000000-0.437256 qam8
9203000000-0.737256 qam9
10211000000-0.933256 qam10
11219000000-0.929256 qam11
12227000000-1.226256 qam12
13235000000-1.237256 qam13
14243000000-1.737256 qam14
15251000000-1.937256 qam15
16259000000-237256 qam16
17267000000-2.537256 qam17
18275000000-2.537256 qam18
19283000000-2.736256 qam19
20291000000-2.437256 qam20
21299000000-2.237256 qam21
22307000000-2.237256 qam22
23315000000-237256 qam23
24323000000-2.537256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.313731135261996
2Locked36.61680648131109249
3Locked37.3220858112355357
4Locked37.318869044413346039
5Locked37.31816751098289308
6Locked37.32865109248
7Locked37.631306310940
8Locked37.377332313627
9Locked37.36939395339
10Locked331948323561441944464
11Locked29.41951337161824089258
12Locked26-1806678469-1610238633
13Locked37.32096244787
14Locked37.3224735191
15Locked37.632204000
16Locked37.628453815
17Locked37.341044638
18Locked37.336313730
19Locked36.632004512
20Locked37.3156312987
21Locked37.328983668
22Locked37.379913575
23Locked37.391543294
24Locked37.340903940

 

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petenice
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Re: Intermittent Connection Issues

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000039512064 qam12
23260000038.5512064 qam13
34620000039512064 qam11
45370000040512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0030
3ATDMA0060
4ATDMA0050

 

Network Log

Time Priority Description

10/08/2022 11:37:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:37:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:26Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:33:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:33:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:33:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Any info would be appreciated.

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Reece_MH
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Re: Intermittent Connection Issues

Hi @petenice,

Thanks for your post, and welcome back to the Forums.

I'm sorry to hear you're facing issues with an intermittent connection. I've taken a look at things on our end and can see a couple of issues that could be causing this. I'm going to drop you a private message so we can book a Technician.

Please look out for it in the top-right, in the purple envelope.

Cheers,

Reece - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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petenice
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Re: Intermittent Connection Issues

Had an engineer come yesterday and it turned out to be a fault internal cable to my router.

Fixed and working correctly

My Broadband Ping - Virgin

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