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GaryDalby03
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Intermittent Broadband

Hi,

 

I am currently experiencing issues with my wifi since the middle of last week. It keeps on going down throughout the day. I’ve tried resetting the hub, checked connections etc. I have also checked the service status and it states there are no issues. The hub light will be yellow for a good part of the day. 

 

Please can you let me know if there is something else I should be doing? 

Thank you.

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jbrennand
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Re: Intermittent Broadband

Also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas

Are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens?

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Hayley_S
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Re: Intermittent Broadband

Hello @GaryDalby03.

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see your internet has been intermittent.

 

I was able to locate your account from your forums details.

 

I found that you had a tech appointment recently, can you tell me if this has helped?

 

Look forward to your response.

Hayley
Forum Team



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