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Sunny1000
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Message 1 of 17
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Intermittent Broadband

Can anyone help, hubby is a teacher and we really need good service next week...  had this problem previously, it got a bit better over Xmas but now it’s getting bad again.  Virgin say network is ok and asked me to monitor on bqm while turning everything off for 24 hrs, did this and put up the link for the monitoring but they never came back to me...  this is most recent monitor link 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/60f6855d9ddab6bbe92109c6fd05830c1be119a7-19-02-2021

rebooted hub today and rang virgin when it happened again, but they just requested we reboot again and wait at most 2 hours and ring back if it happens again within the 2 hours (even though we had previously rebooted 30 mins previously)...  If virgin seem to think it something in the house causing it, what could that be?  We have two Ethernet connections, then iCloud, WiFi, usual Alexa, net gear, phones...  any suggestions. Thanks

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Danny08
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Message 2 of 17
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Re: Intermittent Broadband

Hello,

Thank you for the information above.

Please could provide me what hub using 2/3/4
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Sunny1000
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Message 3 of 17
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Re: Intermittent Broadband

Hi it’s a hub 3

 

thanks

 

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Danny08
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Message 4 of 17
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Re: Intermittent Broadband

Hello,

Please could you log in, your Virgin Media hub provide us your Downstream & Upstream and Network log please.

http://192.168.0.1
http://192.168.0.1/?device_networkstatus&mid=NetworkStatus

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Sunny1000
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Message 5 of 17
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Re: Intermittent Broadband

Network status
 
Router status
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000436256 qam25
22190000002.735256 qam11
32270000002.535256 qam12
42350000002.434256 qam13
52430000002.235256 qam14
6251000000235256 qam15
7259000000235256 qam16
8267000000235256 qam17
92750000002.235256 qam18
102830000002.535256 qam19
112910000002.735256 qam20
122990000003.435256 qam21
133070000004.136256 qam22
14315000000436256 qam23
15323000000436256 qam24
163390000003.736256 qam26
173470000003.736256 qam27
183550000003.436256 qam28
193630000003.236256 qam29
203710000003.436256 qam30
213790000003.236256 qam31
22387000000336256 qam32
233950000003.236256 qam33
24403000000336256 qam34


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.650
2Locked35.7150
3Locked35280
4Locked34.9290
5Locked35150
6Locked35.5150
7Locked35.5160
8Locked35.7110
9Locked35.790
10Locked35.5100
11Locked35.790
12Locked35.7110
13Locked36.350
14Locked36.350
15Locked36.350
16Locked36.300
17Locked36.350
18Locked36.660
19Locked36.360
20Locked36.650
21Locked36.330
22Locked36.370
23Locked36.650
24Locked36.600
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Sunny1000
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Message 6 of 17
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Re: Intermittent Broadband

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620002944512064 qam1
22580002644512064 qam4
33260000744512064 qam3
43940001444512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Sunny1000
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Re: Intermittent Broadband

Time Priority Description

19/02/2021 13:38:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 13:34:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 01:55:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 09:28:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 09:28:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 07:24:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 20:20:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 20:20:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 05:52:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 20:40:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 20:36:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 20:21:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 23:32:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 20:05:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 20:05:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 19:53:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 00:39:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 19:53:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 19:53:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 19:11:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Sunny1000
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Message 8 of 17
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Re: Intermittent Broadband

Just to let you know we have just had timeouts,  13:24 to 13:30 and 13:36 to 14:40

 

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Sunny1000
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Message 9 of 17
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Re: Intermittent Broadband

Have spoken to virgin help desk and they are sending an engineer tomorrow...  fingers crossed

 

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Sunny1000
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Message 10 of 17
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Re: Intermittent Broadband

I can hardly breathe, waited all day and engineer has not arrived, feel so angry... also service is going up and down more than ever, can anyone help

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