Virgin Media Community

[Sunny1000]

Can anyone help, hubby is a teacher and we really need good service next week...  had this problem previously, it got a bit better over Xmas but now it’s getting bad again.  Virgin say network is ok and asked me to monitor on bqm while turning everything off for 24 hrs, did this and put up the link for the monitoring but they never came back to me...  this is most recent monitor link 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/60f6855d9ddab6bbe92109c6fd05830c1be119a7-19-02-2021

rebooted hub today and rang virgin when it happened again, but they just requested we reboot again and wait at most 2 hours and ring back if it happens again within the 2 hours (even though we had previously rebooted 30 mins previously)...  If virgin seem to think it something in the house causing it, what could that be?  We have two Ethernet connections, then iCloud, WiFi, usual Alexa, net gear, phones...  any suggestions. Thanks

[Danny08]

Hello,

Thank you for the information above.

Please could provide me what hub using 2/3/4

[Sunny1000]

Hi it’s a hub 3

thanks

[Danny08]

Hello,

Please could you log in, your Virgin Media hub provide us your Downstream & Upstream and Network log please.

http://192.168.0.1
http://192.168.0.1/?device_networkstatus&mid=NetworkStatus

[Sunny1000]

Network status

Router status

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4	36	256 qam	25
2	219000000	2.7	35	256 qam	11
3	227000000	2.5	35	256 qam	12
4	235000000	2.4	34	256 qam	13
5	243000000	2.2	35	256 qam	14
6	251000000	2	35	256 qam	15
7	259000000	2	35	256 qam	16
8	267000000	2	35	256 qam	17
9	275000000	2.2	35	256 qam	18
10	283000000	2.5	35	256 qam	19
11	291000000	2.7	35	256 qam	20
12	299000000	3.4	35	256 qam	21
13	307000000	4.1	36	256 qam	22
14	315000000	4	36	256 qam	23
15	323000000	4	36	256 qam	24
16	339000000	3.7	36	256 qam	26
17	347000000	3.7	36	256 qam	27
18	355000000	3.4	36	256 qam	28
19	363000000	3.2	36	256 qam	29
20	371000000	3.4	36	256 qam	30
21	379000000	3.2	36	256 qam	31
22	387000000	3	36	256 qam	32
23	395000000	3.2	36	256 qam	33
24	403000000	3	36	256 qam	34

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	5	0
2	Locked	35.7	15	0
3	Locked	35	28	0
4	Locked	34.9	29	0
5	Locked	35	15	0
6	Locked	35.5	15	0
7	Locked	35.5	16	0
8	Locked	35.7	11	0
9	Locked	35.7	9	0
10	Locked	35.5	10	0
11	Locked	35.7	9	0
12	Locked	35.7	11	0
13	Locked	36.3	5	0
14	Locked	36.3	5	0
15	Locked	36.3	5	0
16	Locked	36.3	0	0
17	Locked	36.3	5	0
18	Locked	36.6	6	0
19	Locked	36.3	6	0
20	Locked	36.6	5	0
21	Locked	36.3	3	0
22	Locked	36.3	7	0
23	Locked	36.6	5	0
24	Locked	36.6	0	0

[Sunny1000]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200029	44	5120	64 qam	1
2	25800026	44	5120	64 qam	4
3	32600007	44	5120	64 qam	3
4	39400014	44	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Sunny1000]

Time Priority Description

19/02/2021 13:38:8	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 13:34:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 01:55:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 09:28:55	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 09:28:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 07:24:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 20:20:35	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 20:20:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 05:52:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 20:40:36	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 20:36:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 20:21:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 23:32:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 20:05:45	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 20:05:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 19:53:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 00:39:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 19:53:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 19:53:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 19:11:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Sunny1000]

Just to let you know we have just had timeouts,  13:24 to 13:30 and 13:36 to 14:40

[Sunny1000]

Have spoken to virgin help desk and they are sending an engineer tomorrow...  fingers crossed

[Sunny1000]

I can hardly breathe, waited all day and engineer has not arrived, feel so angry... also service is going up and down more than ever, can anyone help