Hi for the past 3 weeks my internet connection has been periodically dropping out throughout the day. It is usually only for a matter of seconds but while working at home has inevitably caused disruption to Zoom meetings etc.
I have monitored the signal using Netspot on a laptop positioned 2m away from the Virgin Media router and it shows the signal dropping out about 20 times a day. I have tried all the tips and checks and there is no service issue in my area. This happens even when there is only one device connected in the house and also late at night.
Does anyone know how the signal can be intermittent like this?
Netspot only registering WiFi and doesn't recognise Ethernet connection unfortunately. Upstream and Downstream as below:
So, i'm no expert with the power levels / logs, but there are one or two things (i think) that are out of spec - a couple of RCS partial service messages, which could be a concern, but I'll leave that to others to comment on further.. some of the downstream power levels are at the lower end of the scale but still within tolerance. the upstream power levels are above the highest recommended (50). hard to say if these are contributory to the issues you're experiencing tho..
With regard to your laptop not recognising the ethernet connection.. have you tried a different cable/port? what happens if you connect the cable you have to two of the ports on the hub? the link lights on the two ports should light up, do they?