Recently joined virgin media broadband and tv services, however experiencing some broadband issues. I searched in the community hub and I think the problem is about the downstream power? The broadband connection sometimes works and sometimes disconnects.
Tried to call the customer service for a few times and they just told me instructions which did not help at all. They ran checks and told me that well you are connected. But seems they dont quite understand what I am experiencing. Feel very frustrated as being unable to go on the Internet for a whole week.
Below are some data I copied from my virgin router status. Would somebody help? Anyone from Virgin Media could help me book an engineer visit? Feel so frustrated and desperate for the whole week dealing with the broadband issues. Much appreciated for help.