Hi there @Suzie56
Welcome to our Community and thanks for your first post - sorry that you've been having some drop outs on your broadband recently; thanks for already checking for area issues.
I have located your account from your forum details and I can see that you are in fact impacted by a known area issues - it is a congestion issue which can cause intermittent services for your broadband and some TV functions.
We are planning to undertake some upgrades to help resolve the issue - this issue has been raised under reference number F007906086 and has an estimated fix date of 20th May 2020
Please feel free to pop back at anytime with the reference number and we'll be happy to check for updates for you.
Your account will also be noted.
I am sorry about any downtime - I assure you that we're doing all we can to get things back up and running again for you.
Cheers