Hi,
I've just started a new job working from home and need to use Global Protect VPN on a work laptop. Several times a day my WiFi connection will drop to "No Internet" for a minute or so before it can re-establish the connection. Obviously this kicks me out of video meetings, disrupts file downloads, and makes working very difficult.
I'm connecting to a Hub 3.0 via Wi Fi and other wireless devices work just fine in the same room (I'm using my personal laptop in there at the moment without any connection issues at all, but it doesn't let me do everything I need for work).
While connected to WiFi I get good connection speeds (~60Mbs) while it is up.
I've tried connecting through a Powerline Adapter, which gave a slightly slower speed than the WiFi but no fix to the intermittent disconnections. We don't really have a way to run an ethernet cable upstairs, but when I've moved the laptop next to the Hub and connected via ethernet it seems to maintain its connection well.
I've spoken to the IT department at work and they suggested the following:
1: Disable Advanced Network Error Search (I've done this and rebooted the Hub. No change
2: Enable VPN passthrough (seems like this isn't an option on Hub 3.0)
Can anybody advise what I can do? Is there a way to enable VPN passthrough on my Hub 3.0 or do I need to try something else?
Also, I've been completely unable to make any contact with Virgin to resolve this, so thank you in advance to any community members that are able to help out.