Menu
Reply
TMcGRed
  • 3
  • 0
  • 0
Joining in
107 Views
Message 1 of 3
Flag for a moderator

Intermittent Broadband & Speed Issues

Hi

For the past few months my internet connection has been periodically dropping out throughout the day. It is usually only for a matter of seconds but while working at home has inevitably caused disruption to Zoom meetings, etc. 

I have tried all the tips and checks and there is no service issue in my area. I have made contact previously & you helped get my speed back up, but soon after I'm getting a lot of drop outs & low speed issues. Nothing has changed since I was last in touch. 

Can you please help?

It's frustrating that I'm paying for 200mb broadband and am struggling to get half of that a lot of the time. 

Thanks 

0 Kudos
Reply
Andruser
  • 5.55K
  • 974
  • 2.29K
Very Insightful Person
Very Insightful Person
97 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Intermittent Broadband & Speed Issues

Let's have a look at the hub's power and noise data.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
TMcGRed
  • 3
  • 0
  • 0
Joining in
36 Views
Message 3 of 3
Flag for a moderator

Re: Intermittent Broadband & Speed Issues

Hi

It now seems to be ok again now.  I'll see how it goes next week when I'm working again.

Thanks for the assistance

0 Kudos
Reply