Virgin Media Community

[craiggrum]

My connection fluctuates with speed - sometimes internet speed test can be 100Mbps, sometimes it can be very low, like 1Mbps. It also frequently drops out several times a day, cutting off video calls etc.

I posted about this two weeks ago and didn't get any responses, so I am posting again in hopes that someone replies this time. My previous post with more detail (eg 'Downstream', 'Upstream', and 'Network Log'), can be found here.

Here you can find the BQM live link.

Thank you.

[Andruser · Accepted solution]

I've flagged your original post for a staff response - they may need to arrange a technician visit because your SNR is too low on downstream channels 4 & 5, causing high error counts and that would explain the problems you're seeing.

[Gareth_L · Accepted solution]

Hello craiggrum

Thanks for your post and welcome to our community. 
Sorry to hear about the ongoing service issues 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[craiggrum]

Thanks Gareth, thanks but all solved now.

[Gareth_L]

Were here 7 days a week if you ever need help again craiggrum

Gareth_L