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Intermittent Broadband Dropping

Hi

For the past week my internet connection has been periodically dropping out throughout the day. It is usually only for a matter of seconds but while working at home has caused problems with skype and webex etc

I have tried all the tips and checks and can only see a tv service issue in the area (09) and no broadband issues.

Can you please help

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Re: Intermittent Broadband Dropping

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

Is it just wireless or is wired dropping as well, when it does drop out what happens to the lights on the front of the hub.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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Re: Intermittent Broadband Dropping

Hey GaryEK,

 

Sorry to hear about the broadband dropping and can imagine it being frustrating. I've had a peek at your details using the information we have on here and can see that you've spoken to a member of our Team since you last posted and have been advised of the local area outage. Please wait for the outage to be cleared and let us know if you still have problems as it may be an issue closer to home.

 

Thanks,

 

Lisa

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