Been having intermittent broadband connection for approximately 3 weeks. Had an engineer out who changed the router, but the problem has still continued. I cannot bear to talk to the customer service team, can someone here help. Been restarting modem and no joy. Even the technical test online doesn't work - 'somethings gone wrong with the test'.
I'm not the only person in the local area having these problems.
Firstly set up a BQM at thinkbroadband.com - this will give you an insight into what is happening with the signal coming into the property, it will take a few hours to get any kind of trend showing.
Type 192.168.0.1 into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along in the not too distant future to decipher the info.