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Intermitten Connection - Network Log Errors

Connection has been intermittend for a while now, often disconnecting for 5 seconds and then coming back up. Today has been the worst and has thrown up a whole bunch of errors:

Annotation 2020-02-13 103143.pngAnnotation 2020-02-13 103235.pngAnnotation 2020-02-13 103314.pngAnnotation 2020-02-13 103338.pngAnnotation 2020-02-13 103355.png

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Re: Intermitten Connection - Network Log Errors

Why are my pictures not appearing?
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Re: Intermitten Connection - Network Log Errors

Because you've pasted them as images, and these need moderator approval.  That's often slow and the images will be rejected if they show any personal data like MAC addresses and your IP.

Try reposting the data as formatted text (or if need be unformatted), and the forum software will automatically edit out the MAC and IP numbers, and that doesn't need moderator action.

What we'll want to see is the contents of your Network log, the entire contents of the Downstream and Upstream tabs, then somebody will take a look and comment.

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Re: Intermitten Connection - Network Log Errors

Network Log

Time Priority Description

13/02/2020 10:10:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:09:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:09:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:09:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:09:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:09:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:09:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:05:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:05:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:05:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:05:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 10:05:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

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Re: Intermitten Connection - Network Log Errors

That validates the description of the problem's you're having, and shows that the hub is struggling to maintain communication with the street cabinet.  If you post the data in the Downstream and Upstream tabs as well, we might (and might not) be able to be more specific about the cause.  

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Re: Intermitten Connection - Network Log Errors

Ahh your earlier images have been approved, and your downstream power levels are far too high, and there's a noise issue on the upstream that's causing the hub to drop the modulation levels to 4 x 16 QAM.

Wait for the forum staff to pick this up and advise - could be an area problem with a resolution date, if not then it'll need a technician visit.  They can arrange that, and you don't then need to deal with VM's incompetent offshore call centre.

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Re: Intermitten Connection - Network Log Errors

Sounds about right. I guessed it would be that. Whole install looked a mess when I got in this flat. Hopefully I can resolve it soon.

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Helpful Answer

Re: Intermitten Connection - Network Log Errors

Hi and welcome to the community Flynnigan.

 

I have been able to locate your account and can see that there is an issue with your downstream power on all of the channels that the hub uses.

 

I will need to book a technician for you but first I need to send you a private message so that we clear account security with you and then get the tech appointment booked for you. I will send over a message to you right now, please respond with your details and we can get started.

 

Regards

Steven_L