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Lukask248
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Intermitted Connection

Hi People,

I have been using Hub 3 router for the past many years and since the lockdown i had to really on it more and I've started to notice at how it would just simply randomly loose internet connection constantly and i would need to constantly restart it by either Turning it OFF or using the Reset function and Factory resetting. I would like to get an Permanent fix for my Internet connection issues as working from home it can get quite frustrated using Citrix when internet keeps getting cutout. I have also tried running Diagnostic Tools on the Router. I have also ran the Server Status one which would often find no issues regarding my router but sometimes it would state that i have intermitted connections or connection problems regarding my router. Below I will leave the Route Status data. I would be glad for any fixes/suggestions/recommendations 

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Lukask248
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Re: Intermitted Connection

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
39399976
Locked
Provisioning State
Online

 


Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 402750000 -4 40 256 qam 30
2 202750000 -5.5 40 256 qam 9
3 210750000 -7.2 38 256 qam 10
4 218750000 -5.5 40 256 qam 11
5 226750000 -7.2 38 256 qam 12
6 234750000 -7.7 37 256 qam 13
7 242750000 -7.2 38 256 qam 14
8 250750000 -9 38 256 qam 15
9 258750000 -8.2 38 256 qam 16
10 266750000 -7.9 37 256 qam 17
11 274750000 -8.4 38 256 qam 18
12 282750000 -7 40 256 qam 19
13 290750000 -7 38 256 qam 20
14 298750000 -5.7 38 256 qam 21
15 306750000 -5.5 38 256 qam 22
16 314750000 -5.9 38 256 qam 23
17 322750000 -4.2 38 256 qam 24
18 330750000 -4.5 38 256 qam 25
19 370750000 -1.5 40 256 qam 26
20 378750000 -4.4 40 256 qam 27
21 386750000 -1.5 40 256 qam 28
22 394750000 -2.2 40 256 qam 29
23 410750000 -1.7 40 256 qam 31
24 418750000 -3 40 256 qam 32

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 40.3 6311 547
2 Locked 40.9 174321 9675
3 Locked 38.6 29965 10858
4 Locked 40.3 13309 8757
5 Locked 38.9 277124 10482
6 Locked 37.6 573384 21489
7 Locked 38.9 62281 2225
8 Locked 38.9 18520 3649
9 Locked 38.6 12749 1792
10 Locked 37.6 40335 1552
11 Locked 38.6 152355 2534
12 Locked 40.3 41491 1986
13 Locked 38.9 13931 4246
14 Locked 38.6 8077 4070
15 Locked 38.9 16406 3338
16 Locked 38.9 52410 3303
17 Locked 38.9 30517 449
18 Locked 38.9 17398 255
19 Locked 40.9 21772 167
20 Locked 40.3 15073 1995
21 Locked 40.3 5805 368
22 Locked 40.9 6104 226
23 Locked 40.9 2141 383
24 Locked 40.9 4119 163


Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 39399976 54 5120 64 qam 2
2 46199974 54 5120 64 qam 1

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0


General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
KDHSUBsgvca69834ncxv98732


Primary Downstream Service Flow
SFID 21244
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0

 

Primary Upstream Service Flow
SFID 21243
Max Traffic Rate 10500047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type
BestEffort

 

Network Log
Time Priority Description
26/04/2021 06:51:32 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:49:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:40:4 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:3 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:33 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:15 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:15:11 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:12:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:12:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:08:51 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:08:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:08:51 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 06:08:45 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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conman33158
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Re: Intermitted Connection

You have a lot of Post RS Errors and only 2 upload streams and the power levels on the remaining streams are maxed out at 54.

You will need an engineer visit to put this right. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are 🙂

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
Lukask248
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Re: Intermitted Connection

Thanks for letting me know the engineer was arranged via Online and should be here Tommorow. Hopefully he will be able to fix it in one go. 

Ayisha_B
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Re: Intermitted Connection

Hi @Lukask248,

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear you have been experiencing issues with your connection.

 

How did the visit go with the Engineer yesterday?

 

Any improvements since?

Ayisha_B
Forum Team



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Lukask248
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Re: Intermitted Connection

Hi,

The engineer arrived once I've booked  him. He has replaced the Coax cable as the current one was causing issues and i believe someone outside as well did something regarding w/ my internet since ive saw an VM Van parked up working nearby. But now the internet is working way better and currently i don't have any issues regarding it. 

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Molly_G
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Re: Intermitted Connection

Hi Lukask248,

 

Many thanks for the update - glad to hear you've seen an improvement following the visit.

 

Feel free to drop back to the forums if you need any assistance in the future 🙂

 

Thanks,

Molly_G
Forum Team



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