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mtalbot2987
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Intermittant issues with video calls

Hi,

I need to video call for work throughout the day and speeds seem really intermittent, its progressively got worse to the point where people keep hearing me break up on calls.  I have 100mbps superfast fibre, why cant this cope with video calls + my partner working on admin at the same time. The speed seems so vary wildly. I've attached a speed test, even at this speed I should be able to video call right?

 

Thanks, Martin15.04_13.30.png

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lotharmat
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Re: Intermittant issues with video calls

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)



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Hub 3 - Modem Mode - TP-Link Archer C7

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