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VitorG18
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Intermitent connection once again

So this is probably the 3rd or 4th time i am having this issue in a span of about 5-6 months, i complain for about a month it gets "fixed" for a few weeks but then starts happening again, it really is frustrating that this is going on for this long.. Live BQM.

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VitorG18
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Re: Intermitent connection once again

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11627500008.937256 qam4
21387500001137256 qam1
314675000010.537256 qam2
41547500009.638256 qam3
5170750000937256 qam5
61787500008.337256 qam6
71867500007.937256 qam7
8194750000737256 qam8
92027500006.637256 qam9
102107500006.537256 qam10
11218750000637256 qam11
122267500005.337256 qam12
13234750000437256 qam13
142427500003.937256 qam14
152507500004.537256 qam15
162587500005.637256 qam16
172667500006.538256 qam17
182747500006.338256 qam18
192827500005.638256 qam19
202907500005.537256 qam20
212987500005.537256 qam21
223067500005.537256 qam22
233147500005.538256 qam23
243227500005.538256 qam24
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VitorG18
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Re: Intermitent connection once again

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.642531561
2Locked37.6134530211
3Locked37.6162930105
4Locked38.6162230493
5Locked37.6125330591
6Locked37.6119930156
7Locked37.3110030969
8Locked37.3108130458
9Locked37.6161137780
10Locked37.6396135708
11Locked37.676032964
12Locked37.6202831773
13Locked37.3495929086
14Locked37.6674027403
15Locked37.6256432582
16Locked37.339235275
17Locked38.651036168
18Locked38.670335977
19Locked38.665235835
20Locked37.639136864
21Locked37.6306335591
22Locked37.6376526996
23Locked38.9268429312
24Locked38.6310729046
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VitorG18
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Re: Intermitent connection once again

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370004139512064 qam10
23940000037.5512064 qam12
34620000039512064 qam11
46030001240.5512064 qam9


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0090
2ATDMA00280
3ATDMA0090
4ATDMA0050

 

Network LogTime Priority Description
23/02/2021 13:46:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 13:46:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 13:46:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 13:46:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 13:46:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:22:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:12:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:12:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:12:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:12:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:11:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 11:11:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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VitorG18
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Re: Intermitent connection once again

Can someone with knowledge on this tell me what i can do? please its really frustrating im not having a constant connecting for a long time now

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gary_dexter
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Alessandro Volta
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Re: Intermitent connection once again

You need an engineer visit. You levels are over the limit on some of the downstreams. 

unless there’s an area outage 


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