I am having major problems with my WiFi dropping out during the day.
Working from home is becoming increasingly difficult as are video conferences.
I managed to get a tech support guy about 10 days ago, who promised me a new hub. But heard nothing since and have not been able to contact Virgin at all since then. No Chat facility and numbers have been taken down.
I tried texting the number at the top of this page, but have received no response.
Is anyone else having, or had, similar issues? How did you resolve it?
I have been with Virgin for more than 15 years (virgin.net email) but have to say, Virgin support has been extremely poor. To the point wher I am seriously considering switching provider.
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I have Nest cameras with a hard wired connection. These have been dropping out longer than the wifi, so I suspect whatever is the cause is getting worse.y WiFi. I have a HUB 2, so separate 2.4G and 5G connections.
Sometimes one drops out before the other and sometimes the reconnect automatically. Other times I have to reboot the hub.
I have reset the hub and discussed with a Virgin Tech support. He agreed I needed a new hub but nothing has happened since. No contact, no order, no hub.
Apologies for the dropouts you're seeing at the moment, I understand how frustrating that is, especially when you're relying on a stable connection.
I have a few observations from the testing I've been able to do so far. First of all, your hub is reporting back as being in modem mode, is that a recent change? If so, it's less likely that the hub is causing drops with wifi etc, and more likely that the drops are due to loss of connection to the network. I've checked the network segment as well and there have been a few periods where the upstream SNR has dropped a little below where we'd expect to see it. I suspect the drops coincide with this activity.
Going forward, could you please confirm the setup you're currently using? Could you also set up a Broadband Quality Monitor and share the graph here after 24 hours of activity? That will help determine if the SNR drops are causing you to lose connection.
Get back to me once you've had chance to do that, and we can look at it further from there.