I have 2 intelligent wifi pods along with a super hub 3.
Ever since installing the pods (and the powerline boosters before this) the extenders are always dropping out, and recently one has become very noisy with a loud fan sound coming from it.
Can virgin replace this and also look at upgrading the super hub? as I am sure something is not right with it given the frequency of reboots needed and instability of the connections to the pods.
Seems there is a small risk with this and previous VM advice has been to unplug the noisy device and await a replacement via VM forum staff https://community.virginmedia.com/t5/Networking-and-WiFi/Noisy-intelligent-Pod/td-p/4854803
How do I contact forum staff?
They will get to this thread shortly. Given the potential hazard I'll bring it to their attention too.
Thank you for getting in touch with us here on the Community.
I am very sorry to hear you are experiencing issues with your Pod's.
I will need to take a look in to this further so I am going to pop you over a private message now.
In the mean time, please ensure that the equipment is powered off over night and when left unattended.