Menu
Reply
Jongas
  • 5
  • 0
  • 1
Tuning in
153 Views
Message 1 of 5
Flag for a moderator

Intelligent wifi pod noisy and dropping out

Hi, 

I have 2 intelligent wifi pods along with a super hub 3.

Ever since installing the pods (and the powerline boosters before this) the extenders are always dropping out, and recently one has become very noisy with a loud fan sound coming from it. 

Can virgin replace this and also look at upgrading the super hub? as I am sure something is not right with it given the frequency of reboots needed and instability of the connections to the pods.

0 Kudos
Reply
Cardiffman281
  • 1.26K
  • 91
  • 261
Knows their stuff
128 Views
Message 2 of 5
Flag for a moderator

Re: Intelligent wifi pod noisy and dropping out

Seems there is a small risk with this and previous VM advice has been to unplug the noisy device and await a replacement via VM forum staff https://community.virginmedia.com/t5/Networking-and-WiFi/Noisy-intelligent-Pod/td-p/4854803

Jongas
  • 5
  • 0
  • 1
Tuning in
116 Views
Message 3 of 5
Flag for a moderator

Re: Intelligent wifi pod noisy and dropping out

How do I contact forum staff?

0 Kudos
Reply
Cardiffman281
  • 1.26K
  • 91
  • 261
Knows their stuff
110 Views
Message 4 of 5
Flag for a moderator

Re: Intelligent wifi pod noisy and dropping out

They will get to this thread shortly. Given the potential hazard I'll bring it to their attention too. 

Natalie_L
  • 4.11K
  • 172
  • 346
Forum Team
Forum Team
57 Views
Message 5 of 5
Flag for a moderator

Re: Intelligent wifi pod noisy and dropping out

Hi Jongas, 

 

Thank you for getting in touch with us here on the Community.

I am very sorry to hear you are experiencing issues with your Pod's. 

I will need to take a look in to this further so I am going to pop you over a private message now. 

In the mean time, please ensure that the equipment is powered off over night and when left unattended.

Speak soon, 

 

Nat