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ragtacker
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Message 1 of 21
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Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

Please stopp lying to me by sending these emails when you have done nothing!

If you have fixed my internet why is this still happening?

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00110
2ATDMA0070
3ATDMA0080
4ATDMA0070

 

My internet still goes down everyday, and you decided to keep sending me spam emails

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cje85
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Message 2 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

Those stats don't look good but you'd need to post all the other upstream/downstream logs to get a complete picture of what's going wrong.

The emails only relate to the WiFi performance, it won't help the underlying problem your connection seems to have.

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ragtacker
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Message 3 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

thanks for the reply, i have had 3 techs out now, and they have not got a clue what to do, 1 puts an attenuator??? on the other takes it off, plays with the box outside comes back in and says its fixed, within an hour it crashes again, Looks like im going back to Plusnet, not had any problems with their connection.

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Zak_M
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Message 4 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

Good morning @ragtacker 

 

Welcome back to the forums and thank you for your post. 

 

Has the issue been persistent since your last post? When you last spoke with one of the team you informed us that the issues had been resolved.

 

Kind regards,

Zak_M

 

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ragtacker
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Message 5 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

Hi,

Yes it has got no better, still have all the drop outs.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000540256 qam32
22030000006.540256 qam9
32110000006.540256 qam10
42190000006.340256 qam11
5227000000640256 qam12
6235000000640256 qam13
72430000005.840256 qam14
82510000005.840256 qam15
92590000005.640256 qam16
102670000005.640256 qam17
112750000005.440256 qam18
122830000005.540256 qam19
132910000005.540256 qam20
142990000005.940256 qam21
153070000005.540256 qam22
163150000005.440256 qam23
173230000005.440256 qam24
18363000000540256 qam25
193710000005.340256 qam26
203790000005.340256 qam27
21387000000540256 qam28
22395000000540256 qam29
234030000005.140256 qam30
244110000005.140256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.91201910601
2Locked40.91520
3Locked40.31670
4Locked40.31430
5Locked40.31910
6Locked40.31860
7Locked40.91860
8Locked40.92350
9Locked40.92230
10Locked40.31710
11Locked40.92550
12Locked40.32210
13Locked40.32350
14Locked40.92280
15Locked40.32030
16Locked40.33020
17Locked40.32400
18Locked40.94820
19Locked40.93280
20Locked40.35640
21Locked40.35030
22Locked40.36010
23Locked40.35830
24Locked40.3881

0

 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000034.5512064 qam1
23940000034.5512064 qam4
34620000034.5512064 qam3
45370000034.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00110
2ATDMA0080
3ATDMA0080
4ATDMA0070
17/07/2021 22:11:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 00:38:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 00:38:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 04:38:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Robert_P
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Message 6 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

From looking at the connection and equipment our end everything looks to be within the ranges and level's we'd expect to see ragtacker. 

 

We can see that your Hub has been on for over 36 days since you last rebooted it, this alone may not resolve the issue but we would recommend this as a starting point. We also have these tips available to help with broadband issues:

Thanks 

 

Rob

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ragtacker
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Message 7 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

Hello Robert I'm glad it looks ok at your end.

Please try and explain when in an online team match to the clan members that when i crash and burn, that they have nothing to worry about because you say its ok at your end!!! try my end.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000034.5512064 qam1
23940000034.5512064 qam4
34620000034.5512064 qam3
45370000034.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00130
2ATDMA00100
3ATDMA0080
4ATDMA0070

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14190000005.140256 qam32
22030000006.540256 qam9
32110000006.540256 qam10
42190000006.440256 qam11
52270000006.140256 qam12
6235000000640256 qam13
7243000000640256 qam14
82510000005.940256 qam15
92590000005.840256 qam16
102670000005.840256 qam17
112750000005.540256 qam18
122830000005.640256 qam19
132910000005.640256 qam20
14299000000640256 qam21
153070000005.640256 qam22
163150000005.540256 qam23
173230000005.540256 qam24
18363000000540256 qam25
193710000005.440256 qam26
203790000005.440256 qam27
21387000000540256 qam28
22395000000540256 qam29
234030000005.340256 qam30
244110000005.140256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31207310601
2Locked40.31670
3Locked40.91840
4Locked40.31580
5Locked40.32120
6Locked40.92100
7Locked40.92070
8Locked40.92630
9Locked40.32420
10Locked40.91880
11Locked40.32730
12Locked40.92380
13Locked40.32620
14Locked40.32490
15Locked40.92230
16Locked40.93230
17Locked40.32610
18Locked40.35230
19Locked40.93520
20Locked40.36110
21Locked40.35520
22Locked40.96560
23Locked40.96520
24Locked40.39770

 

22/07/2021 17:54:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 17:15:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 17:15:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/6912d6983367ec4ca00ef69367a119e3f7a26210-22-07-2021"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/6912d6983367ec4ca00ef69367a119e3f7a26210-22-07-2021.png" /></a>

 

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Alex_RM
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Message 8 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

Hi ragtacker,

 

I'm not able to access your BQM, are you able to send the live link to this again please?

 

Alex_Rm

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jpeg1
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Message 9 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

You didn't restart your Hub as requested.

Restart it to clear the logs,  and post them again after a day.

lotharmat
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Message 10 of 21
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Re: Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

BQM for Thursday shows a large packet-loss at about 1300 hrs.



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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