Menu
Reply
greg_whitehouse
  • 2
  • 0
  • 0
Joining in
113 Views
Message 1 of 3
Flag for a moderator

Intelligent Wi-fi pods speed

Hi all,

I'm having some real frustrations with the Virgin Intelligent Wi-fi pods.

I'm on a gigabit connection, and can see that I'm getting the full 1Gb to the Hub 4 router (using https://samknows.com/realspeed/_ ) test

I ordered an initial Wi-fi pod, as my office is on the complete opposite end of the house, and getting a very poor wireless connection. I connected this pod via a Cat-6 cable directly to the router, and placed it in the hallway. The speeds upstairs were still not great, so I got in touch with the Technical team and ordered a 2nd pod.

I've also placed this pod in the same room (hall/stairs/landing), at the top of the stairs (approx 6/7m away from the first one). They don't have direct line of sight to each other, but are definitely close enough to maintain a solid mesh connection.

When standing next to the first pod and running SpeedTest on my phone, I get speeds of approx 500Mbps, which is great. However, when connecting directly to the second one, my speeds drop right down to 30Mbps.

Could there be a fault with this second pod, or any settings I can change/modify? I have channel optimisation set to 'on' and channels set to 'auto' for both 5ghz and 2.4ghz.

Any advice/support would be greatly appreciated.

 

Tags (3)
0 Kudos
Reply
greg_whitehouse
  • 2
  • 0
  • 0
Joining in
102 Views
Message 2 of 3
Flag for a moderator

Re: Intelligent Wi-fi pods speed

Quick addition: if I unplug the second Pod, and run a speed test on my phone from that same location, I still get over 350Mbps.

 

Really baffled at the significant drop of speed between the 2 pods.

0 Kudos
Reply
Chris_W1
  • 5.7K
  • 249
  • 363
Forum Team
Forum Team
73 Views
Message 3 of 3
Flag for a moderator

Re: Intelligent Wi-fi pods speed

   HI Greg, welcome to the forums. I am sorry to hear that you are having issues with the pods. Can you see the link here to troubleshoot with the pods and let us know if anything changes? Chris. 

0 Kudos
Reply