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paulmaisey
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Installed Hub 3 now Netflix etc says no internet connection

on ‎21-01-2021 14:43

Plugged in new Hub 3 wifi router. All lights flashed and cleared. Got yellowish/white light at bottom

Netflix, Amazon prime, Disney+ all say no internet connection

Unable to get hold of Virgin support. Phone numbers not working ( none virgin phone ) and no response via chat

Can anyone help please - do I need to activate somehow?

Many thanks

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gary_dexter
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Alessandro Volta
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Re: Installed Hub 3 now Netflix etc says no internet connection

on ‎21-01-2021 14:47

Have you disabled child safe on your online account?

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paulmaisey
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Re: Installed Hub 3 now Netflix etc says no internet connection

on ‎21-01-2021 15:41

Thanks Gary , child safe is off so not that
Unplugged and started again. Still no joy
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