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Installation Engineer didn't turn up

My Installation appointment was booked for the 16th, no engineer turned up, no call, no apologies, no explanations, yet, direct debit has been set up for my first payment, this is a joke right?

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Re: Installation Engineer didn't turn up

no it's not a joke.
you will be entitled to automatic compensation for any missed appoinment.
https://www.virginmedia.com/help/automatic-compensation

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